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Can you get refunds on a purchase from ps3 wallet on fifa 11 UT?

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I bought a pack with money in my wallet on fifa 11 Ultimate Team and it just said please wait, which it usually does before showing you what u got. But it never ever loaded and i had to turn it off and on. When i turned it on, there was no players or pack or anything but i got an email saying the money had been taken out of my account? Any idea what I should do? Ive tried to contact EA but their site wont let me log in or register again or change anything.

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